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How to apply
Our how to apply page is here to make online applications even easier.
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Service standards
See our current service levels throughout the application process.
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Documents and guides
Find the documents needed to submit a case, along with helpful guides to make the process even easier.
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Fair value assessments
Find information and view our fair value assessments (FVAs).
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Conveyancing service
We are partnered with leading conveyancing specialists, Legal Marketing Services (LMS). Find out more about their legal services.
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Online mortgage submission FAQs
Explore our frequently asked questions regarding online mortgage applications.
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Mortgage Charter FAQs
We have added new ways to support homeowners. Read our Mortgage Charter FAQs to learn more.
Meet your BDM
Here to support you
Available across the UK, your dedicated Business Development Manager (BDM) is ready to give expert advice on your product, criteria, or application questions.
Intermediary Support Team
For enquiries, live case support, or document submissions, our Intermediary Support Team is available from 9am to 5pm, Monday to Friday. You can contact them by:
- Phone: 0345 602 2338
- Email: intermediary.lending@newcastle.co.uk