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Service standards

We are Powered by Partnership and to us, that means working together to provide great service in the areas that are important to you. We know that your time is valuable, so we want to make sure you can do business efficiently and give your clients the best possible experience. 

Our dedicated business development, mortgage, and underwriting teams work tirelessly to maintain a high level of service through every step of the mortgage process. We are here to support you.  

Last updated: Friday, 12 April 2024

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App to offer

10

working days

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Avg. call wait

7.07

minutes

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Doc assessment

3

working days

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New case review

5

working days

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DIP referral

24

hours

Affordability calculator

Find out how much your clients could borrow.

Find out more

Product range

Check out our latest rates and products.

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Lending criteria

Always up to date with new easy to use search.

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Meet your BDM

Here to support you

Available across the UK, your dedicated Business Development Manager (BDM) is ready to give expert advice on your product, criteria, or application questions.

Headshot of Judy, Newcastle for Intermediaries BDM

Judi Hancock

South East

Postcodes:

SO, PO, GU, RH, BN, TN, ME, CT, SS, CM, CO, BR, DA, CB, IP, RM

Headshot of Steven, Newcastle for Intermediaries BDM

Stephen Breen

North West and M62 Corridor

Postcodes:

FY, LA, PR, BD, BB, L, WN, BL, OL, HX, M, WA, CH, CW, SK, S, DN, HU, HD, LL

Headshot of Linzi, Newcastle for Intermediaries BDM

Linzi Stafford

Telephone

Postcodes:

HP, SL, AL, WD, HA, UB, TW, KT, CR, SM, EN, IG, E, EC, W, N, NW, SE, SW, WC

Headshot of Kam, Newcastle for Intermediaries BDM

Kam Gill

Midlands

Postcodes:

TF, ST, DE, NG, LN, WV, WS, DY, WR, B, CV, LE, NN, PE, NR, SY

Headshot of Andy, Newcastle for Intermediaries BDM

Andy White

South West and Home Counties

Postcodes:

TA, BS, CF, BA, GL, SN, OX, RG, MK, LU, SG, BH, SP, NP, SA, LD, HR, DT, EX, TQ, PL, TR

Headshot of Sophie, Newcastle for Intermediaries BDM

Sophie Goodwin

North East and Scotland

Postcodes:

SR, TS, DD, G, FK, KY, KA, ML, EH, DG, TD, CA, NE, DL, DH, HG, YO, LS, WF, KW, IV, PH, AB, PA

Contact our dedicated Intermediary Support Team on 0345 602 2338 or intermediary.lending@newcastle.co.uk. We're available from 8am to 6pm, Monday to Friday.