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Documents and guides

To make things easier for you, we've compiled all our useful documents in one convenient place. As well as the forms needed to submit a case, you can also find our helpful guides, terms and conditions, and factsheets to help you do business with us. 

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To meet our responsibilities under the Financial Conduct Authority's (FCA) Consumer Duty regulation, please Fair Value Assessments (FVA). Please note these documents are for intermediary use and not intended to be provided to customers.