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App to offer 9 working days
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Avg. call wait 6.09 minutes
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Doc assessment 2 working days
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New case review 3 working days
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DIP referral 2 hours

Last updated: Tuesday, 18 June 2024

Experience the power of partnership

We’re all about collaborating towards our shared goal of helping clients’ homeownership dreams come true. That’s why we work closely with brokers, review our processes and listen to market needs – to help us invest in the technology, people, products, and service enhancements we know you and your clients value.

  • Front doors in Durham

    Diverse range of products

    We cater to the changing needs of your customers, with a wide range of products, competitive LTVs and overpayment facilities.

    Explore products
  • A man and a woman sitting at a table, collaborating on work.

    Connecting you with the right people

    Whether it’s a message with our live web chat team; a visit from your dedicated BDM; or a chat with an underwriter on a tricky case. We go the extra mile to give you the clarity you need to recommend with confidence.

    Find your BDM
  • A customer service man laughs

    Communication that puts you in control

    We don't believe in dual pricing, so you'll never be quoting higher rates than if your client came direct to us. And from daily service level updates to always endeavouring to give you 24-hours' notice for product withdrawals, you're always in control to manage client expectations.

    View our service levels

Meet your BDM

Here to support you

Available across the UK, your dedicated Business Development Manager (BDM) is ready to give expert advice on your product, criteria, or application questions.

Headshot of Judy, Newcastle for Intermediaries BDM

Judi Hancock

South East

Postcodes:

SO, PO, GU, RH, BN, TN, ME, CT, SS, CM, CO, BR, DA, CB, IP, RM

Headshot of Steven, Newcastle for Intermediaries BDM

Stephen Breen

North West and M62 Corridor

Postcodes:

FY, LA, PR, BD, BB, L, WN, BL, OL, HX, M, WA, CH, CW, SK, S, DN, HU, HD, LL

Headshot of Linzi, Newcastle for Intermediaries BDM

Linzi Stafford

Telephone

Postcodes:

HP, SL, AL, WD, HA, UB, TW, KT, CR, SM, EN, IG, E, EC, W, N, NW, SE, SW, WC

Headshot of Kam, Newcastle for Intermediaries BDM

Kam Gill

Midlands

Postcodes:

TF, ST, DE, NG, LN, WV, WS, DY, WR, B, CV, LE, NN, PE, NR, SY

Headshot of Andy, Newcastle for Intermediaries BDM

Andy White

South West and Home Counties

Postcodes:

TA, BS, CF, BA, GL, SN, OX, RG, MK, LU, SG, BH, SP, NP, SA, LD, HR, DT, EX, TQ, PL, TR

Headshot of Sophie, Newcastle for Intermediaries BDM

Sophie Goodwin

North East and Scotland

Postcodes:

SR, TS, DD, G, FK, KY, KA, ML, EH, DG, TD, CA, NE, DL, DH, HG, YO, LS, WF, KW, IV, PH, AB, PA

Contact our dedicated Intermediary Support Team on 0345 602 2338 or intermediary.lending@newcastle.co.uk. We're available from 8am to 6pm, Monday to Friday. 

Latest updates

More News

Secure a product transfer ahead of maturity

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Introducing our new mortgage platform

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Enhanced Large Loan proposition and new 85% LTV products

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