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Introducing our new mortgage platform

Date Published: 3 June 2024

Read time: 2 minutes

Built for efficiency, Powered by Partnership

At Newcastle for Intermediaries, we’re all about working in partnership with brokers like you to make homeownership dreams come true.  

As part of our commitment to listening to your feedback and investing in ways to make your life easier, we are delighted to launch our brand new mortgage platform. 

Michael Conville, Chief Customer Officer at Newcastle Building Society

“Built in the spirit of true collaboration and partnership with our trusted broker community, our new mortgage platform completely transforms the current application journey. Following the recent launch of our new website, this is another landmark step in demonstrating our commitment to developing technology-based solutions that truly benefit our intermediary partners. Simplifying the way you do business with us will always be a key priority, allowing us to help free up your valuable time so you can do more of what matters most — supporting your clients.”

Additional features based on real broker feedback 

Simplifying the process from decision in principle to full mortgage application, the platform not only offers improvements to standard processes like case tracking and document upload but includes additional features to add value to both you and your clients. 

What to expect: 

  • A refined process from DIP to full mortgage application 
  • Effortless document upload and easy case progress tracking 
  • Freedom to work in a way that suits you, with the option to navigate between application sections as you talk with your client 
  • Ability to edit existing applications without the need to clone or duplicate work 
  • Option to add your client's solicitor details during application, with direct integration with our conveyancing panel manager 
  • Ability to capture your client’s additional support requirements, ensuring they receive the support they need, in a way that suits them 

And don't worry; our team of underwriters are still here to support you. We've freed them up so they can focus on what they do best — providing expert support and a commonsense approach to your complex cases. 

What’s next? 

From today (Monday 3 June), all new DIPs and applications are required to be submitted via the new platform, accessed with your existing login details. 

To help you get started, we’ve created a short video and list of FAQs.     

For questions regarding live or existing cases on the previous platform, please refer to our FAQs or reach out to your local BDM or our Intermediary Support Team

Meet your BDM

Here to support you

Available across the UK, your dedicated Business Development Manager (BDM) is ready to give expert advice on your product, criteria, or application questions.

Headshot of Judy, Newcastle for Intermediaries BDM

Judi Hancock

South East

Postcodes:

SO, PO, GU, RH, BN, TN, ME, CT, SS, CM, CO, BR, DA, CB, IP, RM

Headshot of Steven, Newcastle for Intermediaries BDM

Stephen Breen

North West and M62 Corridor

Postcodes:

FY, LA, PR, BD, BB, L, WN, BL, OL, HX, M, WA, CH, CW, SK, S, DN, HU, HD, LL

Headshot of Linzi, Newcastle for Intermediaries BDM

Linzi Stafford

Telephone

Postcodes:

HP, SL, AL, WD, HA, UB, TW, KT, CR, SM, EN, IG, E, EC, W, N, NW, SE, SW, WC

Headshot of Kam, Newcastle for Intermediaries BDM

Kam Gill

Midlands

Postcodes:

TF, ST, DE, NG, LN, WV, WS, DY, WR, B, CV, LE, NN, PE, NR, SY

Headshot of Andy, Newcastle for Intermediaries BDM

Andy White

South West and Home Counties

Postcodes:

TA, BS, CF, BA, GL, SN, OX, RG, MK, LU, SG, BH, SP, NP, SA, LD, HR, DT, EX, TQ, PL, TR

Headshot of Sophie, Newcastle for Intermediaries BDM

Sophie Goodwin

North East and Scotland

Postcodes:

SR, TS, DD, G, FK, KY, KA, ML, EH, DG, TD, CA, NE, DL, DH, HG, YO, LS, WF, KW, IV, PH, AB, PA

Contact our dedicated Intermediary Support Team on 0345 602 2338 or intermediary.lending@newcastle.co.uk. We're available from 8am to 6pm, Monday to Friday. 

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